Build interactive workflows using chat as a trigger and an action.
Message Received
trigger is the starting point for any chat-based workflow. When your agent receives a message in the chat interface that matches your trigger conditions, it will automatically start the corresponding workflow.
Send Message
action allows your agent to send a message back to the chat. This is how your agent communicates with you or your users. You can use Markdown to format your messages, allowing you to create rich, interactive responses.
Observe Message
action allows the agent to “listen” for new messages in the chat without being the active trigger. This is useful for workflows where you need to monitor a conversation and take action later in the flow. While Message Received
is also listening, Observe Message
gives you more granular control over when and where you listen for new messages.