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Quick Overview

Lindy Mail gives your agent its own email address to send and receive emails independently. Perfect for CC’ing Lindy on threads, forwarding emails for action, or handling inbound emails directly. Key benefits:
  • Dedicated inbox — Lindy gets her own email address
  • Direct handling — Emails go straight to Lindy, not your inbox
  • Thread awareness — Lindy can observe and respond to follow-ups
  • Flexible triggers — Filter which emails Lindy responds to

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Adding Lindy Mail Trigger

Add the “Lindy Mail Email Received” trigger to have Lindy wake up when emails arrive at her address.

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Configuring the Trigger

Lindy Mail trigger configuration showing email address customization and follow-up options
  • Customize email address — Set Lindy’s unique email (e.g., support@lindymail.ai)
  • Observe follow-ups — Enable to have Lindy respond to replies in the same thread
  • Add filters — Include/exclude specific emails from triggering

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Sending Emails with Lindy Mail

Add the “Lindy Mail Send Email” action to respond from Lindy’s email address.
Match the email address in both trigger and action to ensure replies come from the same Lindy Mail address.

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Customizing Responses

Configure the “Body” field with detailed prompts to control how your agent responds to emails. Well-crafted prompts ensure consistent, professional communication that reflects your brand voice and meets customer expectations. Best practices for email prompts:
  • Define the tone and personality your agent should adopt
  • Specify how to handle different types of inquiries
  • Include escalation guidelines for complex issues
  • Set clear expectations for response format and length
Example prompt: 
Respond professionally and warmly to customer inquiries. 
Carefully read the entire email thread to understand context and previous interactions.
Address their specific questions with helpful, actionable information.
If you cannot fully resolve their issue, acknowledge their concern and provide clear next steps.
For urgent matters or complex technical issues, offer to escalate to a human team member.
Keep responses concise but thorough, and maintain a friendly, solution-oriented tone.
Sign off as "Lindy"
This approach ensures your agent provides consistent, high-quality responses that build trust and effectively resolve customer needs while maintaining your organization’s professional standards.
  1. Copy Lindy’s email address from your trigger
  2. Send a test email to that address
  3. Watch your agent process and respond based on your instructions

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Common Use Cases

Give your agent a support@company.ai address to handle first-line customer inquiries
CC your agent on important threads to draft responses or extract action items
Forward leads to your agent for qualification and CRM entry
Let your agent handle scheduling emails with its own calendar assistant address

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Next Steps

Gmail Integration

Compare Lindy Mail with Gmail integration options

Email Assistant

Build advanced email automation workflows

Triggers

Set up email-based triggers

Agent Steps

Create intelligent email processing workflows
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